F.A.Q.

PRODUCTS

Novexpert has excluded essential oils from its formulation charter. Although they are natural compounds, they are highly allergenic. They can contain 200 to 600 different molecules! Anyone of them could cause an allergy (statistical law).

The use of essential oils therefore does not make it possible to be compatible with all types of skin, especially sensitive skin, nor to have hypoallergenic products.

Most essential oils are potentially neurotoxic and can cause abortion. Indeed, they have the ability to penetrate the layers of the skin to the blood. They therefore reach the baby.

In addition, essential oils that have an effect on the hormonal system (called hormone-like) should also be avoided. They are therefore considered as Endocrine Disruptors.

Yes, the Vitamin C Booster can be applied every day, before, during or after sun exposure.

Thanks to our stabilized vitamin C complex, it is protected from destruction by light and heat. The pH of the Booster is close to that of the skin, so it is compatible with all skin types, even sensitive skin. 

The vitamin C booster is: non-photo-allergic, non-phototoxic and non-photosensitive.

Yes, Novexpert products are 100% hypoallergenic and 0% allergenic.

They are specially formulated to minimize the risk of allergies. The products are rigorously tested, certified, designed and controlled by specialized doctors.

Yes, all Novexpert products are Vegan compatible.

Why? Because we support this cause and believe in plant-based beauty.

Gandhi said, “You can judge the greatness of a nation by the way animals are treated in it.” That’s why we offer you 100% naturally sourced products for a more beautiful and greater beauty.

All Novexpert products can be used by both men and women. They do not contain any phytohormones.

All Novexpert products are suitable for pregnant women for 5 reasons:

Novexpert formulas do not contain formulas from Vitamin A formulas. Novexpert formulas contain biodegradable ingredients and are therefore not kept in the umbilical cord. Novexpert formulas do not contain endocrine disruptors (= natural or chemical hormone that can affect the development of the baby, suspected but not proven) like soy isoflavones, parabens and some other preservatives like triclosan or chemical sunscreens…The last reason is that pregnant women’s skin is more sensitive, so the mention ” Hypoallergenic The last reason is that pregnant women’s skin is more sensitive, so the ” ” label is indeed a plus for them.

Before opening, Novexpert products can be kept for 3 years.

After opening, Novexpert products can be used for 6 months.

No, no Novexpert product is tested on animals. Animal testing of cosmetic products is prohibited by the European Regulation 1223/2009.

Most Novexpert products are certified organic. 

Those that are not are either Ecocert Ecological Cosmetics certified (products released before 2017) or Cosmos Natural (after 2017).

Novexpert formulas are 100% natural in origin.

This is no mean feat in terms of formulation… but this is our daily challenge: formulate effective products with the help of doctors, while being 100% of natural origin. And it’s possible, the proof!

Novexpert products are 100% Made In France.

They are designed, manufactured, assembled and packaged in France.

Do you know the Chevreuse Valley? Located a few kilometres south-west of Paris, the Vallée de Chevreuse Regional Nature Park is a wooded, peaceful valley between town and country. It is an ideal place to get away from the urban lifestyle, discover authentic landscapes and take a breath of fresh air. It is in this idyllic setting that we wanted to set down our suitcases to imagine and create Novexpert products. It is, more precisely, in Gometz-la-Ville that we have found refuge for 10 years now.

All our bottles are made from recycled plastic and can be recycled (dispose of them entirely in the yellow bin).

You can find all our sorting instructions on the packaging of each product.

DELIVERIES & ORDERS

Credit Card – payments are securely processed.

Bank Transfer – you will receive an invoice by email with our bank details and we will dispatch your order within 24hours of your payment clearing.

Payflex – allows you to pay in 4 payments over a 6-week period.

Orders can be couriered to most South African addresses, via The Courier Guy, Primetime Express or PostNet. You can also click to collect free of charge, from one of our Futurethis Offices listed below.

GAUTENG OFFICE

Address. 21 Chaplin Road, cnr 196 Oxford Road, Illovo, Gauteng

KWAZULU-NATAL OFFICE

Address. Suite 305, Medstone Medical Centre, 1d Umhlanga Ridge Blvd, South Africa

WESTERN CAPE OFFICE

Address. Nautica Building, 13 Beach Road, Mouille Point, South Africa

No, we don’t; however; you are welcome to arrange collection and shipping of your products to area’s outside of South Africa. You would need to click on the option ‘Collect from a Futurethis Office’ and let us know where you will be collecting your parcel from.

Courier delivery takes 1 to 5 working days depending on the order’s destination. We always aim to get your parcel to you within 3 working days.

Monday to Friday between 9am and 5pm. There are no deliveries on weekends or public holidays.

We work incredibly hard to avoid late deliveries, but from time-to-time things get the better of us. We will let you know should something unforeseen happen that could delay the delivery of your parcel. Please communicate with us if you feel delivery is taking too long. Our landline is 0860 01 80 22 and our e-mail is info@futurethis.co.za.

Free delivery for orders over R1000 otherwise there is a minimal delivery charge of R75.

Please take pictures of the damaged goods and get as much information as you can from the courier if they are still around. Next you need to contact us on 0860 01 80 22 and speak to either Nathalie or Nadia or e-mail us on info@futurethis.co.za to let us know what happened. You are welcome to return any good purchased within 7 days of receiving the item.

Unfortunately, we can only accept goods for return that are still in their original and unopened packaging. You will have to pay to have the item couriered or posted back to us, but as soon as we receive it, we will issue you a credit note. Our policy is to deduct a 20% handling fee from the original price, but unless a lot of administration has been necessary to get the item back, we usually turn a blind eye to this.

Refunds are dealt with on a case-by-case basis and are generally processed within 3 working days.

If you need some assistance, please contact us on 0860 01 80 22 or info@futurethis.co.za. We are here for you!

MY ACCOUNT

Click on the small silhouette at the top right and enter your email address to REGISTER for an account.

You will also have an option of creating an account upon checkout.

Within your Novexpert account, you will have access to your order history, address and account details.

When you log in, click on “Lost your password?”, you will receive an email within a few minutes that will allow you to redefine your new password. Remember to check your spam.

If nothing happens, please contact us by email at info@futurethis.co.za.